Shipping & Return Policy


  • All Herbal Essentials orders are packed professionally, and in a timely manner.
  • All orders are shipped with Canada Post.
  • Confirmed orders will typically ship next business day.
  • Customer is responsible for all freight and freight related fees including but not limited to insurance and COD.
  • Returns must be authorized and returned within 30 days of receipt. 
  • All damages and shortages must be reported within 72 hours of receipt of goods.
  • Please note if the package is not picked up from Canada Post and has to be returned to Herbal Essentials, an extra shipping fee will be issued to the customer to resend the package. If that shipping fee is not paid within 30 days the order shall be refunded, less the shipping charges and 20% restocking fee of original purchase.